AWS Support Package Pricing — Snapshot

Quick Snapshot for busy developers on what the different support packages offer on aws.

Basic

• Free
• Access to the AWS Community Forums

Developer

• $29 or 3% of monthly AWS spend
• Good for when you want to experiment with AWS
• One primary contact, can ask technical questions via the Support Center
• Response 12–24 hours during business hours

Business

• $100 a month but scales on usage
• Good for small to medium size companies with a decent sized user base
• Help with third-party software
• Full Access to AWS trusted Adviser to optimise your AWS infrastructure
• Access to the Support API for automating support cases
• 27x7 support by phone and chat
• 1 hour response time to urgent support cases.

Enterprise

• $15,000 a month but scales on usage
• Good for enterprise and companies with a large user base
• Contains all the features in the Business Plan
• Assigned a Technical Account Manager AKA known as (TAM) (provides guidance and best practices)
• A Support member to provider billing and account analysis.
• Event Management to help support product launches
• A 15 minute response to critical cases.